Successful law firms usually take a client-centric approach, which can ensure greater client satisfaction but can sometimes take a toll on the firm’s productivity or profitability, especially for clients with a flat fee arrangement. Using design thinking and lean principles, your firm can map out, establish, and implement new process strategies that will maximize your efficiency and revenue while ensuring you are able to provide the client with the best possible service.

Using a workshop-based approach, the faculty will lead the participants on an exercise designed to gain a practical understanding of design thinking and lean methodology.