Title:Going the Extra Mile: Using Client Data To Improve Client Service, Loyalty AND Raise Revenue ? Speaker: Mary Juetten, Paramjit Mahli Date: Thursday, March 16, 2017 Time: 9:00 a.m – 10:00 a.m. Track: The Business of Law Attendee Profile: Everyone, Firm Management, New Solo/Young Lawyer/Law School
Description
Surveying clients through the matter life-cycle may seem like a crazy concept but it’s happening. This means regularly gathering feedback from clients about their expectations and your firm’s performance. Learn how firms gather this information, and how they use it to manage their successful businesses while rewarding attorneys and employees.